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Waitex has been giving catalog houses and direct mail specialists a competitive edge in fulfillment for over 39 years. With the Internet now providing marketers with unprecedented opportunities to sell directly to consumers, our record of success also makes Waitex a uniquely qualified partner for on-line merchants.

The Waitex fulfillment platform builds off our unmatched strengths in distribution, inventory and information systems. Waitex’s proprietary technology offers clients real-time or batch connectivity. Your website can be linked seamlessly to our distribution centers, which are equipped to handle order processing and shipments for millions of individual packages per year directly to your customers.

Fulfillment clients benefit from all our proprietary inventory and data management systems.

Many also draw on our IT experience in website and e-shop development, while our customer service call centers and electronic credit card processing capabilities ensure that these critical functions are handled quickly, efficiently, and accurately.

On the Computer
  1. Supply Chain System Design and development

  2. On-line catalog and e-shop

  3. Waitex Warp: web-based supply chain management system with optional shopping cart options 

  4. Internet, mail-order, catalog fulfillment

  5. Order processing, billing and tracking

  6. Inventory management

  7. Electronic credit card payment processing

  8. Call center customer services, with e-mail, telephone, and correspondence capabilities

  9. Return goods handling and refurbishment

  10. Product Customization: identification, embroidery, basket assembly, etc.

  11. Pick-and-pack, shrink-wrap, packaging and shipping


Warehouse Distribution

Including millions square feet of state-of-the-art distribution facilities.

Information Technology System

Including EDI, data processing, supply chain management and e-commerce capabilities.

Internet and Mail Order Fulfilment

Extending from site design all the way to shipping and customer service.

Global Logistics and Transportation

Includinglocal deliveries, nationwide shipping and global freight and forwarding, with full customs clearance and logistics management.

Additional Client Services

Tailored to meet specific client needs, including the potential for product purchasing and financing, temporary showroom space for overseas – based importers – and excess inventory management.

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